casinogame Terms & Conditions

By accessing, browsing, or using the casinogame website located at casinogame.asia (the "Platform"), you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions, together with our Privacy Policy and Responsible Gaming Policy, all of which are incorporated herein by reference.

If you do not agree to any part of these Terms & Conditions, you must immediately cease using the casinogame Platform and, if applicable, close your account. Continued use of the Platform following any amendments to these Terms & Conditions constitutes your acceptance of the revised terms.

These Terms & Conditions apply to all users of the casinogame Platform, including registered account holders, guests browsing the site, and any person who accesses the Platform through any device or medium.

To register and use casinogame, you must satisfy all of the following eligibility requirements:

• You must be at least 21 years of age. This is a strict requirement under Philippine gambling regulations and is non-negotiable. casinogame does not permit any person under the age of 21 to register, deposit funds, or participate in any gambling activity on the Platform.
• You must be legally permitted to participate in online gambling activities under the laws applicable to your jurisdiction of residence.
• You must not be a resident of any jurisdiction where online gambling is prohibited by law.
• You must not be a current employee, contractor, director, officer, or agent of casinogame, nor an immediate family member of any such person.
• You must not have been previously excluded or banned from the casinogame Platform or any affiliated platform.
• You must be acting on your own behalf and not as an agent or representative of any third party.

To access the full range of casinogame services, you must complete the registration process and create a casinogame account. The following rules apply to account registration and maintenance:

• One Account Per Person: Each individual may hold only one casinogame account. The creation of multiple accounts — whether using the same or different personal details, email addresses, payment methods, or devices — is strictly prohibited.
• Accurate Information: You must provide accurate, complete, and current information during registration. This includes your full legal name, date of birth, residential address, and valid contact details. Providing false or misleading information is a material breach of these Terms & Conditions.
• Account Security: You are solely responsible for maintaining the confidentiality of your casinogame Login credentials, including your username and password. You must not share your login details with any third party. casinogame will never request your password through any communication channel.
• Notification of Breach: If you suspect that your casinogame Login credentials have been compromised or that your account has been accessed without your authorization, you must notify casinogame's customer support team immediately.
• Account Verification (KYC): casinogame may require you to complete a Know Your Customer (KYC) verification process before processing withdrawals or at any other time deemed necessary. Required documents may include a government-issued photo ID (such as a Philippine passport, driver's license, or SSS/UMID card), proof of address, and proof of payment method ownership.

casinogame reserves the right to refuse registration or to close any account at its sole discretion, including where it suspects fraud, money laundering, or any other prohibited activity.

casinogame supports a range of Philippine-friendly payment methods for deposits and withdrawals. All transactions are conducted in Philippine Peso (₱ / PHP).

Accepted Payment Methods:

• GCash and PayMaya / Maya e-wallets
• Bank transfer via BPI, BDO, Metrobank, UnionBank, Landbank, PNB, and Security Bank
• Debit cards issued by Philippine banks

Deposits: All deposits are subject to minimum and maximum limits as published on the casinogame Platform. Deposits are generally credited to your account balance immediately upon confirmation from the payment provider. casinogame is not responsible for delays caused by third-party payment processors.

Withdrawals: Withdrawal requests are processed subject to the completion of KYC verification. casinogame aims to process approved withdrawal requests within the timeframes published on the Platform. Withdrawals will be returned to the same payment method used for the original deposit where technically possible. casinogame reserves the right to conduct additional security checks before processing any withdrawal.

Dormant Accounts: An account that has had no login activity for a period of twelve (12) consecutive months may be classified as dormant. casinogame reserves the right to apply an administrative fee to dormant accounts in accordance with the fee schedule published on the Platform.

casinogame offers various bonuses and promotional offers to eligible players. All bonuses are subject to the following general terms, in addition to any specific terms published alongside each individual promotion:

• Wagering Requirements: Bonus funds are subject to wagering requirements before they may be withdrawn. The applicable wagering multiplier will be clearly stated in the promotion's specific terms. Failure to meet wagering requirements within the validity period will result in the forfeiture of the bonus and any winnings derived from it.
• Eligibility: Bonuses are available to eligible registered players only. casinogame reserves the right to determine eligibility at its sole discretion. Players who have self-excluded or applied deposit limits may not be eligible for certain promotional offers.
• One Bonus at a Time: Unless otherwise stated, only one bonus may be active on your casinogame account at any given time. Attempting to claim multiple bonuses simultaneously may result in the cancellation of all active bonuses.
• Abuse: casinogame actively monitors for bonus abuse, including but not limited to the use of multiple accounts, coordinated play, or the exploitation of software errors. Any player found to be abusing the bonus system will have their account suspended and all associated bonuses and winnings forfeited.
• Modification and Withdrawal: casinogame reserves the right to modify, suspend, or withdraw any bonus or promotion at any time without prior notice.

All games available on the casinogame Platform — including slots, live dealer games, bingo, and fishing arcade games — are governed by individual game rules published within each game interface. Players are responsible for familiarizing themselves with the rules of each game before placing wagers.

Random Number Generation: All non-live games on casinogame use certified Random Number Generator (RNG) technology to ensure that game outcomes are genuinely random and cannot be predicted or manipulated. Live dealer games are streamed from regulated studios and are subject to the oversight of the relevant gaming authorities.

Malfunction Policy: In the event of a game malfunction, software error, or communication failure, casinogame reserves the right to void any affected game rounds and return the wagered amounts to the players' accounts. casinogame's decision in such matters is final.

Disconnection: casinogame is not responsible for losses incurred as a result of internet disconnection, device failure, or any other technical issue on the player's end. Players are advised to ensure a stable internet connection before commencing play.

The following conduct is strictly prohibited on the casinogame Platform. Engaging in any prohibited conduct may result in the immediate suspension or permanent closure of your account, forfeiture of all balances, and referral to the relevant law enforcement authorities:

• Registering or using the Platform if you are under 21 years of age
• Providing false, inaccurate, or misleading information during registration or at any other time
• Creating or operating more than one casinogame account
• Using the Platform for any money laundering, fraud, or other illegal financial activity
• Attempting to manipulate game outcomes through the use of software, bots, scripts, or any other automated means
• Colluding with other players to gain an unfair advantage
• Exploiting software bugs, errors, or vulnerabilities for financial gain
• Engaging in any form of chargebacks or payment disputes in bad faith
• Harassing, threatening, or abusing casinogame staff or other players
• Accessing the Platform from a jurisdiction where online gambling is prohibited

All content on the casinogame Platform — including but not limited to text, graphics, logos, game assets, software, audio, video, and the overall design and layout of the Platform — is the exclusive property of casinogame or its licensors and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the casinogame Platform solely for your personal, non-commercial entertainment purposes. This license does not permit you to:

• Copy, reproduce, distribute, or publicly display any content from the Platform without prior written consent from casinogame
• Modify, adapt, translate, or create derivative works based on any Platform content
• Reverse engineer, decompile, or disassemble any software used on the Platform
• Use any casinogame trademarks, logos, or brand elements without prior written authorization

Any unauthorized use of casinogame's intellectual property may result in legal action.

To the fullest extent permitted by applicable law, casinogame, its directors, officers, employees, agents, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the Platform, including but not limited to:

• Loss of funds resulting from gambling activity on the Platform
• Losses arising from unauthorized access to your account due to your failure to maintain the security of your casinogame Login credentials
• Interruptions, delays, or errors in the Platform's operation
• Losses resulting from reliance on any information published on the Platform
• Any loss or damage arising from events beyond casinogame's reasonable control, including acts of God, government actions, or telecommunications failures

The casinogame Platform is provided on an "as is" and "as available" basis. casinogame makes no warranties, express or implied, regarding the Platform's fitness for a particular purpose, uninterrupted availability, or freedom from errors.

casinogame collects, processes, and stores personal data in accordance with its Privacy Policy, which forms an integral part of these Terms & Conditions. By using the casinogame Platform, you consent to the collection and processing of your personal data as described in the Privacy Policy.

casinogame is committed to protecting your personal information in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations. Your data will not be sold to third parties and will only be shared with trusted service providers where necessary to operate the Platform and comply with legal obligations.

For full details on how casinogame handles your personal data, your rights as a data subject, and how to exercise those rights, please refer to our Privacy Policy.

casinogame takes its responsible gaming obligations seriously. The Platform provides the following tools to help players manage their gambling activity:

• Deposit Limits: Players may set daily, weekly, or monthly deposit limits in Philippine Peso (₱) from their account settings. Once set, limits cannot be increased immediately — a cooling-off period applies to any request to raise a limit.
• Session Time Reminders: Players may configure session time reminders to receive notifications after a specified period of continuous play.
• Cool-Off Period: Players may request a temporary suspension of their account for a period of 24 hours, 7 days, or 30 days. During a cool-off period, the player will not be able to access their account or place any wagers.
• Self-Exclusion: Players who feel they need a longer break from gambling may apply for self-exclusion. Self-exclusion may be applied for a minimum period of six (6) months or on a permanent basis. During self-exclusion, the player's account will be closed and they will be prevented from creating a new account.

Players who are concerned about their gambling habits are encouraged to visit our Responsible Gaming page for additional resources and guidance. casinogame is strictly for players aged 21 and above.

casinogame reserves the right to suspend, restrict, or permanently close any player account at its sole discretion, with or without prior notice, in the following circumstances:

• Breach of any provision of these Terms & Conditions
• Suspected fraud, money laundering, or other illegal activity
• Failure to complete KYC verification within the required timeframe
• Provision of false or misleading information
• Conduct that casinogame reasonably believes is harmful to the Platform, other players, or casinogame's reputation
• A request from a regulatory authority or law enforcement agency

Upon termination of your account, casinogame will return any verified real-money balance remaining in your account, less any amounts owed to casinogame, subject to the completion of any outstanding verification requirements. Bonus balances and winnings derived solely from bonus funds will be forfeited upon account closure for breach of these Terms & Conditions.

You may also close your casinogame account at any time by contacting our customer support team. Account closure requests will be processed within a reasonable timeframe, and any verified real-money balance will be returned to you via your registered payment method.

casinogame reserves the right to amend, update, or replace these Terms & Conditions at any time. When material changes are made, casinogame will notify registered players through one or more of the following methods: a notice posted on the Platform, an email to the address registered on your account, or a notification displayed upon your next casinogame Login.

The date of the most recent revision will always be displayed at the top of this page. It is your responsibility to review these Terms & Conditions periodically to stay informed of any changes. Your continued use of the casinogame Platform following the publication of any amendments constitutes your acceptance of the revised Terms & Conditions.

If you do not agree to any amended Terms & Conditions, you must stop using the Platform and close your account before the effective date of the changes.

These Terms & Conditions shall be governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to its conflict of law provisions.

Any dispute, controversy, or claim arising out of or in connection with these Terms & Conditions, or the breach, termination, or invalidity thereof, shall be subject to the exclusive jurisdiction of the competent courts of the Philippines.

casinogame operates within the online gaming regulatory framework of the Philippines as overseen by the Philippine Amusement and Gaming Corporation (PAGCOR). Players are encouraged to familiarize themselves with the applicable regulations governing online gambling in the Philippines.

If any provision of these Terms & Conditions is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.

If you have any questions, concerns, or complaints regarding these Terms & Conditions or any aspect of the casinogame Platform, please contact our customer support team. We are available 24 hours a day, 7 days a week.

You may reach us through the live chat feature available on the casinogame Platform, or by sending an email to our support address. Our team will respond to all inquiries as promptly as possible, typically within 24 hours.

Email: [email protected]

For matters relating to responsible gaming, self-exclusion, or account restrictions, please visit our Responsible Gaming page or contact our dedicated support team directly through the Platform.

For matters relating to your personal data and privacy rights, please refer to our Privacy Policy for the appropriate contact details.